Football Reach
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Complaints

Make a complaint

If you are unhappy with how Football Reach uses your personal data or your business's details, with something in the app, or with a decision we made, tell us here. We acknowledge every complaint by email straight away, look into it and tell you the outcome.

What happens next
  1. We email you an acknowledgement with a reference number.
  2. A person at Football Reach looks into your complaint and keeps you informed.
  3. We aim to reply in full within 30 days, and we tell you the outcome.

You can also complain to the Information Commission (the ICO) at ico.org.uk/make-a-complaint. They usually ask you to raise it with us first.

About you

We send the acknowledgement and our reply to your email address.

Your complaint

Worried about a child's safety or someone's behaviour? Use Report a concern instead: a person reads it within 24 hours. If someone is in danger now, call 999.

We use these details only to handle your complaint and to keep a record of how we handled it. See the complaints section of our privacy notice.

Prefer email? Write to hello@footballreach.com